A recent research by Pegasystems Inc. and YouGov explored how workers feel about using AI agents in their jobs. The research found that while a majority of workers are interested in using AI agents, some express concerns about reliability, quality, and the lack of transparency in the decision-making process. Professionals are also worried that AI agents limit their ability to learn and grow. Despite these concerns, an increasing number of organizations are adopting agentic AI. Early adopters have reported benefits such as automation of tedious tasks and reduced time spent searching for information. While some professionals believe AI will have a positive impact on their jobs in the next five years, others remain neutral or unsure. Areas for improvement identified by current users of AI agents include enhanced accuracy and reliability, better training on how to use the tools, and increased transparency in decision-making processes. Resolving these issues could improve the acceptance rate of AI agents among professionals.



Other News from Today