Privacy Policy

This Privacy Policy explains how CandleFocus collects, uses, and shares personal information about visitors to our Website or users of our Services. It also explains how we keep this information secure and how we may change this Privacy Policy from time to time. By using our Website or Services, you are agreeing to be bound by this Privacy Policy.

CandleFocus collects several types of information from users, including email addresses of those who communicate with us via email, information about pages accessed or visited, information provided by users, and information related to your use of the Website and/or mobile application, such as IP address, Device ID, geographic location, and date and time of request. We may also collect your email address and Wallet ID if you participate in one of our campaigns.

We use this information for several purposes, including:

• Fulfilling contracts or taking steps linked to a contract, such as processing your registration on our Website or sending you information about changes to our terms or policies.
• Purposes that are in our legitimate interests, such as providing requested information or content, contacting you about our programs, products, features, or services, improving our services, ensuring the security of our Website, enforcing compliance with our policies, helping other organizations enforce their rights, and tailoring content, advertisements, and offers for you or other purposes disclosed at the time of collection.
• Legal requirements, such as cooperating with police investigations or other legal proceedings, protecting against misuse or unauthorized use of our Website, limiting our legal liability, and protecting our rights or the rights, property, or safety of visitors to the Website or the public.

• Investigating, preventing, or taking action regarding illegal activities, suspected fraud, situations involving potential threats to physical safety, violations of our Terms of Service, or as otherwise required by law.
• Sharing information with trusted businesses or persons for the purpose of processing personal information on our behalf, subject to agreements that oblige them to process this information only on our instructions and in compliance with this Privacy Policy and appropriate confidentiality and security measures.
• Sharing information with third parties who have entered into non-disclosure agreements with us.
• Sharing information with a company controlled by or under common control with CandleFocus for any purpose permitted by this Privacy Policy.
• Aggregating, anonymizing, and publishing data for statistical and research purposes, such as compiling and sharing information related to the popularity of certain products tracked by users. In any such instance, the information will not be able to be traced back to any individual.
• It is important to note that this policy should be reviewed periodically to ensure you are aware of any changes. Additionally, it is recommended to provide more details about how the data is collected and how the user can request deletion of their data. It is also recommended to provide a clear process for user to request access to their data.

Retention of Information; We understand the importance of protecting the personal information of our users, and as such, we have implemented a retention policy that ensures that we only keep information for as long as it is necessary to provide the Services requested by you and others. This is subject to any legal obligations that may require us to retain information for a longer period of time.

Information associated with your account will typically be kept until it is no longer necessary to provide the Services, or until you ask us to delete it or your account is deleted, whichever comes first. However, in certain situations, we may retain information from deleted accounts to comply with legal requirements, prevent fraud, resolve disputes, troubleshoot problems, assist with investigations, enforce our Terms of Use, and take other actions permitted by law.

It's important to note that the information we retain will be handled in accordance with this Privacy Policy, which includes appropriate measures to safeguard the security and confidentiality of your personal data.

Complaints; We value the trust that our users place in us, and we take any concerns or complaints regarding our use of personal data very seriously. If you have any concerns or complaints about our use of your information, we hope that we can assist you in resolving them. However, you have the right to raise a concern about our use of your information with your local supervisory authority. We want to assure you that we will do our best to resolve any issues you may have, and we will work to ensure that our use of personal data complies with all applicable laws and regulations.