An aggrieved customer has accused cryptocurrency exchange Bitget of theft and frozen account after his savings in the platform worth of $200,000 was illegally stolen. The customer said Bitget cannot be trusted and shared this with a tweet, which was followed by other customer's complaint of the same problem. Bitget is the latest suspect in the scams which have been arising from similar platforms in the past few years, including the famous coin exchange FTX incident in 2022 when they had to close down operations because of reported fraudulent activities.

The crypto exchange Bitget had recently made announcements of pumping $30 million into its multi-chain wallet BitKeep, and even partnered with Space and Time to ensure certifiable and tamper-proof auditing. The customer in the crime scene warns people to move their funds out of the platform as soon as possible, recommending well-established and trustworthy exchanges like Binance and OKEx that have clear background.

Cryptocurrency exchanges have been known to have few security problems that left many customers unsure of whether it is safe to trust others with their digital assets. Therefore, it is very important to not just check references and read customer reviews but to also take extra precaution.

The customer service in these exchanges must also be carefully analyzed. A suitable exchange for trading should have customer service assistance either through live chat services, or over the phone or email, as to be able to answer customer inquiries efficiently and in a timely manner. It is important to beware of any shady policies concerning any claimed service guarantee or delay in customer service.

Trusted exchanges like Binance and OKEx offer a variety of functions, aimed at providing optimum security for customer funds, along with features like two-factor authentication, wallet encryption and cold storage. It is also necessary to pay attention to the security of any crypto platform, as to confirm the safety and preservation of funds.

Ultimately, users need to be aware that cryptocurrency exchanges are high risk and security depends on the strength of the service’s platform and its community. The customer of Bitget should serve as a warning for others to be extra mindful about security programs and services before investing into any crypto exchange.



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