OKX recently experienced an issue related to its SUI tokens, whereby some users were unable to cancel orders after the trading took place. As a result, some users missed out on trading opportunities. The issue has since been fixed, and OKX implemented a compensation plan for those affected.

Compensation covers any users that were unable to cancel orders during the call auction period and whose last order was successfully executed. Those eligible for compensation will receive the difference between their purchase price and 1.3 UST. For example, if an order cost more than 1.3 USDT, the user will be compensated with the difference between their purchase price and 1.3 UST multiplied by the final number of transactions. The compensation will be deposited into the user's account within three business days.

Apart from being unable to cancel orders, some users also encountered an issue where the price of the sell order appears to be lower than the original order price. This was caused by an error, which was displayed on the UI. However, this should have not have caused actual losses to the user, as the order was still executed at the original order price.

OKX is an exchange partnering with tokens from all over the world, and is making steps to ensure issues like this one don't happen again. It has thoroughly reviewed the issue and taken the necessary steps for preventing similar problems in the future.

In conclusion, OKX experienced a brief issue related to SUI tokens, and has since compensated all users for any loss. They have also taken steps to ensure similar errors don't happen again.



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