Void Transaction
Candlefocus EditorWhen a void is requested, merchants need to provide proof that the transaction was started in error or was incorrectly charged. This can be done by submitting a signed authorization form issued by the issuing bank or credit card company, or a copy of the receipt from the transaction. It’s important for merchants to keep a record of all voids, as well as making sure that their point-of-sale system is designed to track voids in order to make the process easier.
Voiding a transaction is different from the common practice of canceling orders. Canceled orders usually involve the return of merchandise and do not settle through the credit or debit card processors, whereas voids-only involve the cancelation of an order, and settlements are always originated and completed before the process is completed.
Maintaining accurate records of void transactions is essential for merchants as well as financial institutions, as it helps protect the consumer's account. It is helpful for the merchant, as it reduces the chances of errors and fraudulent activity. Getting a void request processed quickly can help reduce the burden of issuing refunds and minimize the time it takes to get a charge reversed or refunded. Merchants should always ensure their transactions are accurate and have their transactions process immediately after the order is placed, to avoid any potential problems.